How do I verify my booking? 

If you have been asked to verify your booking, you have the following two options.

  1. Online Verification – this is the quickest option, as; it uses facial recognition technology provided by our partner GetID. They will match a photo of your passport or National Identification Card to a real-time photo of yourself to confirm your identity. Once verified, you will be asked to pay a fee of €0.35c (this is to cover the cost of our partner’s facial recognition technology). Then, you will be able to complete the check-in process online. To start online verification, access your booking here.
  2. At the Airport Ticket Desk - this option will require you to arrive at the airport at least 2 hours before the scheduled departure time to complete the check-in process with one of our ticket desk agents. The agent will confirm your identity and complete the check-in process with you to comply with all EU laws. This process is free of charge, but you must arrive at the airport at least 2 hours before scheduled departure time.