What types of airport special assistance are available?

There are a number of different types of airport special assistance available which can be booked in advance online or by contacting our Special Assistance Team. Please see a summery below which should assist you in choosing the correct level of assistance:

  • Passenger requires assistance (departure & arrival through the airport to the boarding gate - select option WCHR
  • Passenger requires assistance (departure & arrival) through the airport and lift on/off to/from the aircraft seat - select option WCHC
  • Passenger requires assistance (departure & arrival) through the airport and up/down the aircraft steps - select option WCHS
  • Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew - select option BLND
  • Passenger travelling with a guide/assistance dog that requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew - select option BDGR
  • Passenger is blind or vision impaired but requires no assistance (travelling alone or accompanied) - select option BLDP
  • Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance (departure & arrival) through the airport to the boarding gate (departure & arrival) - select option DPNA
  • Passenger is profoundly deaf and requires a separate safety briefing onboard the aircraft - select option DEAF
  • Passenger travelling with a guide / assistance dog – no special assistance services required - select option PETC
  • A passenger requiring in-flight therapeutic oxygen must prebook and pay for the service at least 7 days prior to travel, by contacting our Special Assistance Line - select option OXYG