Refunds

General Refunds

Ryanair tickets are generally non-refundable. If your flight operated and you didn’t travel, you’re not entitled to a refund. You may have valid reasons for deciding not to travel, but our business model is simple - we don’t offer refunds to people who don’t travel because the seat you booked has operated empty in your absence.  

In rare instances where Ryanair has cancelled your flight, failed to operate the flight reasonably according to schedule or you were denied boarding you may be entitled to a refund in accordance with Regulation (EC) 261/2004. You may also be entitled to a refund if an immediate family member who is not travelling with you dies within 28 days of your booked flight or if you or someone on your booking is seriously ill or passes away before your trip.

You may be eligible for a refund of your ticket under the following circumstances: 

  • If your flight has been cancelled;
  • If you have experienced a flight delay of over 5 hours;
  • If your scheduled time of departure is delayed by at least 5 hours;
  • In the case of a very serious illness or bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.

You will receive an email from our Customer Service confirming your flight cancellation/delay, or schedule change details. This will give you the following options:

  • Request a refund;
  • Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
  • Change your flight on the same route to new times/dates for free

To request a refund, click the refund link in your email.

Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here).

If you have booked via an online travel agent (OTA), we may not have received your personal contact or payment details. If you wish to apply for a refund, you must complete our customer verification process by:

Downloading, completing and submitting the customer verification form here.

Ryanair will then process the refund directly to you.  

 

 

 

 

 

 

 

 

 

Sometimes, when you book travel extras such as car hire, hotels, and parking and these are not part of a Travel Package, the payment goes directly to these third-party providers. We only take payment for your flights/flight services, so when you request a refund, we can only give you back the money we received.  

To receive a refund for travel extras, you will need to contact the third-party supplier directly. Click here for a list of transfer and parking services provider contact details.

If you’ve booked directly with us on Ryanair.com, requested a refund due to a flight disruption and are entitled to one, you will receive it in your Ryanair Wallet within 24 hours. If you wish to withdraw the refund from your Ryanair Wallet back on to your original form of payment, this can be done in one click and will be refunded to your original form of payment within 5 working days.  

If you did not book directly with Ryanair but through an online travel agent (OTA), refunds may take longer, as we need to verify your details first. To verify your details, please:

Download, complete and submit the customer verification form here.

Ryanair will then process the refund directly to you.

Covid-19 Related Refund Questions

Covid-19 (or being a close contact) is not a category of illness which entitles passengers to a refund. You may, however, change your flight up to 2.5 hours before the flight departure time subject to a flight change fee via ‘MyBookings’ unless you have already checked in, in which case please contact one of our agents using our live chat.

We operate flights to allow people to travel for essential reasons. If your flight operated and you decided not to travel, we cannot offer you any refund as the seat you booked operated empty in your absence.  

If the country you travelled to closed its borders, the likelihood is that we were forced to reschedule or cancel the flight in which case you will be entitled to a refund. If the flight operated and you decided not to travel, we regret that we cannot offer you a refund as the seat you booked operated empty in your absence.

If your booked flight operated and you decided not to travel, we cannot offer you a refund as the seat you booked operated empty in your absence.

Covid-19 travel vouchers can be exchanged for cash at any time. Click on the link in your Covid-19 voucher email, and we will process the cash refund.