Travel Agent Bookings
Booking with travel agents
Online travel agents are companies who do not have any commercial agreements with Ryanair to sell our flights and products. These companies make their profits by adding their own commissions to Ryanair flights and products, which means customers who book through them pay more than customers who book directly with Ryanair.
Some online travel agents do not pass on to us your personal contact and / or payment details, which means we cannot contact you with important updates to your booking or process refunds directly to you.
We advise that customers only book Ryanair flights directly through our verified channels, the Ryanair App and the Ryanair website, and to always check the website’s URL for www.ryanair.com.
If you are being asked to verify your booking, it is because your booking has been flagged as being made by an online travel agent booking. Many of these online travel agents complete the Ryanair check-in process for their customers, however, in order to comply with public health, security and safety regulations, Ryanair needs to ensure that all Ryanair customers complete their check-in personally.
You must verify your identity before you can complete the check-in process so that we can confirm that you have complied with all EU regulations.
If you have been asked to verify your booking, you have the following two options.
- Online Verification – this is the quickest option, as; it uses facial recognition technology provided by our partner GetID. They will match a photo of your passport or National Identification Card to a real-time photo of yourself to confirm your identity. Once verified, you will be asked to pay a fee of €0.35c (this is to cover the cost of our partner’s facial recognition technology). Then, you will be able to complete the check-in process online. To start online verification, access your booking here.
- At the Airport Ticket Desk - this option will require you to arrive at the airport at least 2 hours before the scheduled departure time to complete the check-in process with one of our ticket desk agents. The agent will confirm your identity and complete the check-in process with you to comply with all EU laws. This process is free of charge, but you must arrive at the airport at least 2 hours before scheduled departure time.
All verified Ryanair channels will show the Ryanair verified seal. If you are making a future booking and do not see the blue and white “Verified by Ryanair” seal, the booking is being made through an online travel agent. Bookings made through our App/Website are always verified. If you are booking online, always check the website’s URL for www.ryanair.com.
If you booked using an Online Travel Agent (OTA), as OTAs often use bots to complete the booking process, you have likely not been given any opportunity during booking to engage directly with Ryanair. The verification process allows us to ensure a passenger has received important information from Ryanair and completed check-in personally.
In order to comply with public health, security and safety regulations, we need to ensure that a passenger has completed the check-in process personally. Customers can complete the verification process online for a small cost fee or present at the airport check-in desk on the day of travel at least 120 mins prior to departure. If you would also like to purchase ancillaries at the check-in desk, please be aware that during summer months our airports are busier than usual and queues at the check-in desk may be longer as a result.
If you choose to complete online verification you can do so by clicking the link below or the link in the email sent to the email address used to complete your booking, or by accessing your booking on Ryanair.com or the Ryanair app. To complete the process, you will be required to use a device with a front-facing camera and have your Passport or National Identity Card to hand. Facial recognition technology will then match your Passport or National Identity Card to a photo taken in real time. If verification is successful, you will be asked to amend the email address on the booking to ensure Ryanair can contact you with important information relating to your booking.
You can verify your identity online for a small at cost fee of €0.35.
Online verification is available at a cost of 35c per booking. This fee is to cover the cost of the online verification tool. Ryanair does not benefit commercially from this transaction. If you wish to recoup this cost, we advise you to contact the Online Travel Agent to cover the cost of this necessary safety requirement.
Online verification can be completed in minutes.
A valid Passport or a National Identity Card.