Other Questions

Travel Insurance Bought Through Ryanair

Yes. If you have not started your trip, you can change your Travel Insurance. You must contact your travel insurance provider directly to change your policy cover.

Yes. You can cancel your policy within 14 days of paying for it (provided you haven’t yet started your trip).

If you purchased your policy during the initial flight booking process, you may apply for a refund here.

You can view your Europ Assist travel insurance policy documents here and Cover Genius travel insurance policy here. You will find your travel insurance policy number in your flight booking confirmation email.

When contacting your travel insurance provider, please include your booking reference number.

Upon request, we can send an insurance letter in PDF format confirming a flight delay of over 3 hours or a flight cancellation to the email address provided at the time of booking.

Alternatively, please contact us here and we will issue the letter.

Medical expenses are not covered for travellers that are 70 years of age or older at the time of the medical treatment. Travellers over 70 are still covered if they need to cancel due to a covered medical event.

Additionally, any insured person aged 65 and over is subject to double the excess under the cancellation & curtailment, medical & treatment expenses and trip abandonment sections of the policy.

Fare Bundles

We have different fare bundles to suit all travel needs.

  • Value Fare: It’s our cheapest fare and includes 1 Small Cabin Bag (40 x 20 x 25cm), which must fit under the seat in front of you, with no additional baggage allowance. Check-in opens 24 hours before your flight departure time and your seat will be randomly assigned to you during this time.
  • Regular Fare: This fare includes a standard seat and priority boarding, which means you can board the aircraft first via the Priority Queue and carry 2 Cabin Bags onboard (1 Small Cabin Bag (40x20x25cm) to be stored under the seat in front of you and 1 10kg Cabin Bag (55x40x20cm) to be stored in the overhead locker.
  • Plus: This fare includes a standard seat and gives you a baggage allowance of 1 Small Cabin Bag onboard (which must fit under the seat) and 1 20kg Check-in Bag.
  • Family Plus: This is our family bundle and includes 1 Small Cabin Bag (40x20x25cm), which must fit under the seat in front of you, 1 10kg Check-in Bag for each group member, free seats for children under 12 and 1 20kg Check-in Family Bag, which must be checked at the Bag Drop Desk.
  • Flexi Plus:This includes Priority Boarding & 2 Cabin Bags (1 Small Cabin Bag and 1 10kg Cabin Bag), reserved seating in any of our seating options, Airport Security Fast Track (where available) and free Airport Check-in. You can change your booked flight on the day of travel, free of charge, to a flight on the same route as your original flight (if a seat is available). If you change your booked flight on the day of travel to a flight on a different route you will not have to pay a flight-change fee, but you must pay any difference in the fare. If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare.

Yes. To add a seat or a bag to your booking, go to My Bookings and add seats and bags via the My Bookings section.

Please remember you can only do this up to 2 hours before the scheduled departure time of your flight.

Flexi Plus fare includes Priority Boarding, a Small Cabin Bag and a 10kg Cabin Bag, reserved seating in any of our seating options, and Airport Security Fast Track. You can change your booked flight on the day of travel, free of charge, to a flight on the same route as your original flight (if a seat is available). If you change your booked flight on the day of travel to a flight on a different route you will not have to pay a flight-change fee, but you must pay any difference in the fare. If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare.

Changing your booked flight or route on the day of travel

 

With a Flexi Plus fare, you can change your booked flight on the day of travel, free of charge, to a flight on the same route as your original flight (if a seat is available). If you change your booked flight on the day of travel to a flight on a different route you will not have to pay a flight-change fee, but you must pay any difference in the fare. If you are changing to a later flight, you can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change:

  • up to 40 minutes before the new flight if you make the change at the airport ticket desk; or
  • up to one hour before the new flight if you make the change through a contact centre.

 

Changing your booked flight or route before the day of travel

 

If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare.  You can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change:

  • up to 40 minutes before the new flight if you make the change at the airport ticket desk; or
  • up to one hour before the new flight if you make the change through a contact centre.

If you have already checked in online for the original flight, you will need to contact us to uncheck that flight before you can make the change. With a Flexi Plus ticket you can check in at the airport free of charge.

 

You can change the route of all flights in a booking online through My bookings section. However, once you have taken the outbound flight, you can only change the route of the return flight at an airport ticket desk or through a call centre. You can only change the route between the same departure country and destination country. 

 

When you change a flight, the services included in Flexi Plus are transferred to the new flight (if those services are available for that flight). If a service cannot be transferred, you will not get a refund of any part of the Flexi Plus fare.  

 

Flexi Plus – name changes

 

Regulation 13 still applies to name changes, and you will need to pay the appropriate fee.

Payment

We accept all the following payment methods:

  • Visa;
  • Mastercard;
  • Apple Visa and Apple Mastercard;
  • Google Visa and Google Mastercard;
  • American Express;
  • PayPal;
  • Diners/Discover;

We also accept the following debit cards:

  • Visa Connect;
  • Visa Electron;
  • Mastercard Prepaid;
  • Visa Delta.

Currently, Apple Visa and Apple Mastercard can only be used through our Ryanair app. For customers in Germany, SEPA direct debit payments can be accepted up to 10 days before your flight. 

A cost-related payment fee (% of the total transaction value) may apply depending on the form of payment used and the location of the payment service providers. You will always be notified of this fee in the total price once you enter your card number on the payment page.

Ryanair takes online security very seriously. That’s why we require you to enter your credit/debit card verification number (CVV) or card identification number (CID) for American Express cards before we can process your payment.

The CVV is the last three-digit number printed on the signature panel located on the back of your card. The CVV/CID is a security feature that allows Ryanair and your credit card issuer to identify you as the cardholder and provide you with additional security against fraud. 

Our Gift Cards can be used as payment for flights, seats, priority, checked bags, plus, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees, and charges (not car hire, transfers, or hotel bookings).

To book a flight using the Gift Card, have the 18-digit Gift Card number ready and insert the number during check-out on the right-hand side of the page, then click Redeem. 

The Gift Card code is valid until fully redeemed up to expiry date.

Gift Cards are valid for 12 months (5 years in IRL) after the issue date and can be redeemed at any time within that time on our site. We regret that the validity of Gift Cards cannot be extended and encourage recipients to use their gift cards as soon as they receive them.

If your payment is declined, there may be a problem with your card, and you may need to provide a different form of payment. You will have the opportunity to go back to the payment page to enter your payment details a second time. However, if the payment is declined again, the flights you selected will automatically be cancelled and you will need to start the booking process again.

If your payment’s “pending”, it’s still in a queue to be approved by your bank. You may need to wait up to 24 hours for your credit/debit card to process the payment. Your booking will not be confirmed until we have received full payment. Once it is processed successfully, you will get a confirmation email including your reservation number and itinerary. 

Key Rights under Directive (EU) 2015/2302

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  • Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We have taken out insolvency protection with International Protection Limited (IPP) and underwritten by certain syndicates at Lloyd’s. Travellers may contact IPP (IPP Claims at InTrust, Postbus 23212, 2001 KE Rotterdam, the Netherlands; +31 1031 20666; ippclaims@intrust-nl.com) or, where applicable, the Commission for Aviation Regulation (3rd Floor, Alexandra House, Earlsfort Terrace, Dublin 2, Ireland; +353 (0)1 6611700; info@aviationreg.ie) if services are denied because of our insolvency.

Directive (EU) 2015/2302 as transposed into national law. 

Insolvency Protection for Linked Travel Arrangements

We have taken out insolvency protection with International Passenger Protection Limited (IPP) and underwritten by certain syndicates at Lloyd’s.

Passengers may contact IPP, or where applicable, the Commission for Aviation Regulation (3rd Floor, Alexandra House, Earlsfort Terrace, Dublin 2, Ireland; +353 (0)1 6611700; info@aviationreg.ie) if the services are not performed in the unlikely event of our insolvency.

Note: This insolvency protection does not cover contracts with parties other than Ryanair, which can still be performed in the unlikely event of our insolvency.

Directive (EU) 2015/2302 as transposed into national law. 

General Terms and Conditions of Carriage

Click here for Article 12 of our General Terms and Conditions of Carriage relating to linked travel arrangements and packages.

Website & Payment Errors

If you experience an issue with a page loading, a Pay Now button being greyed out or the page being slow to respond, it is likely that there is a problem with the version of the Browser you are using or there may be a build-up of internet files (Cache/Cookies) that need to be deleted.

To overcome general website errors, we recommend the below steps.

  • Use the latest browser Google Chrome;
  • Switch to incognito mode after browsing history and cookies were removed;
  • Use the latest version of the Ryanair application. If you already have the Ryanair App installed, you may just need to update to the latest version through Play Store (Android) or App Store (iOS) – if not, you can download the latest version;
  • Please check your connection if you are using a Home, Corporate or public Wi-Fi, Fixed wire network i.e., Corp. LAN, 3g/4g mobile etc. You may need to fix these connection issues or attempt using a different device or more reliable connection type after following the above steps (1 - 3).

Booking Confirmation

When you pay for a flight, you will see your booking confirmation pop up on screen. Youwill then receive a confirmation email from us detailing your flight details, reservation number and the amount you paid. If this does not appear in your inbox, you should also check your email spam folder.

You can also check My Bookings section on both our website and the app once you are logged in to see all your upcoming trips.  

Yes, you get one automatically. When you book a flight or add extras to your itinerary/booking, your confirmation email is your receipt/proof of purchase.  

We do not issue separate receipts/invoices and no VAT applies to airfares or fees when travelling on international journeys. As for domestic flights, the fares and fees displayed include VAT at the applicable government rates in the following countries: Italy, Bulgaria, France, Greece, Poland, Portugal, Romania, Spain and Sweden. A VAT receipt will be automatically forwarded by email for domestic flight bookings within these countries. For additional copies, please contact us.

Receipts (Booking, VAT and Inflight)

Your confirmation email is your receipt/proof of purchase when you book a flight or add extras to your itinerary/booking.

We do not issue separate receipts/invoices and no VAT applies to airfares or fees when travelling on international journeys.

As for domestic flights, the fares and fees displayed include VAT at the applicable government rates in the following countries: Italy, Bulgaria, France, Greece, Poland, Portugal, Romania, Spain and Sweden. A VAT receipt will be automatically forwarded by email for domestic flight bookings within these countries.

For additional copies, please contact us.

If you have not received your confirmation email, please check your spam folders in case our email has been filtered from your inbox. You can also access your itinerary for your trip by logging into your ‘myRyanair’ account and selecting ‘view itinerary’ and all your flight information should be there.

We do not issue separate receipts/invoices and no VAT applies to airfares or fees when travelling on international journeys.

As for domestic flights, the fares and fees displayed include VAT at the applicable government rates in the following countries: Italy, Bulgaria, France, Greece, Poland, Portugal, Romania, Spain, and Sweden. A VAT receipt will be automatically forwarded by email for domestic flight bookings within these countries. For additional copies, please contact us.

We do not issue VAT receipts for international flights. If you have booked a domestic flight, you can enter VAT details at the bottom of the payment page on the web.  We will then issue a VAT receipt/invoice.

You will need to contact us via chat/phone, and we will make the amendments for you.

You will need to contact us via chat/phone, and we can add the VAT details to your booking.

Duplicate Bookings

You can confirm if you have made a duplicate booking by logging in to your myRyanair account to view your upcoming trip or view your booking at My Bookings.

If you have made a duplicate booking, please contact us.

A duplicate booking must be flagged prior to the departure of the flight to get a refund.

If you have made a duplicate booking, please contact us.

Group Bookings

If you are travelling with a group of 15 or more friends, send a booking enquiry to our Group Travel Service team who will plan and book your trip for you. We cater for groups of up to 189/197 passengers (number of passengers depends on the aircraft you are travelling on). The deadline for making group bookings is 14 days before the departure of the original flight.

To make a group booking, follow these simple steps:

  • Fill in a group booking request form and get a value quote valid for 5 days (subject to fare, seat and flight availability);
  • Once you accept the quote given, we will call you to process your full payment and send you your booking confirmation by email;
  • When you open your email, click ‘Ready to pay’ to confirm your payment;
  • To submit your passenger names, click on the link we send you with your booking confirmation, enter passenger name(s) and type (adult, teen, child, infant); 
  • See Terms & Conditions here.