General Refunds

Ryanair tickets are generally non-refundable. If your flight operated and you didn’t travel, you’re not entitled to a refund. You may have valid reasons for deciding not to travel, but our business model is simple - we don’t offer refunds to people who don’t travel because the seat you booked has operated empty in your absence.  

In rare instances where Ryanair has cancelled your flight, failed to operate the flight reasonably according to schedule or you were denied boarding you may be entitled to a refund in accordance with Regulation (EC) 261/2004. You may also be entitled to a refund if an immediate family member who is not travelling with you dies within 28 days of your booked flight or if you or someone on your booking is seriously ill or passes away before your trip.

You may be eligible for a refund of your ticket under the following circumstances: 

  • If your flight has been cancelled;
  • If you have experienced a flight delay of over 5 hours;
  • If your scheduled time of departure is delayed by at least 5 hours;
  • In the case of a very serious illness or bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.

You will receive an email from our Customer Service confirming your flight cancellation/delay, or schedule change details. This will give you the following options:

  • Request a refund;
  • Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
  • Change your flight on the same route to new times/dates for free

To request a refund, click the refund link in your email.

Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here).

If you have booked via an online travel agent (OTA), we may not have received your personal contact or payment details. If you wish to apply for a refund, you must complete our customer verification process by:

Downloading, completing and submitting the customer verification form here.

Ryanair will then process the refund directly to you.  

 

 

 

 

 

 

 

 

 

Sometimes, when you book travel extras such as car hire, hotels, and parking and these are not part of a Travel Package, the payment goes directly to these third-party providers. We only take payment for your flights/flight services, so when you request a refund, we can only give you back the money we received.  

To receive a refund for travel extras, you will need to contact the third-party supplier directly. Click here for a list of transfer and parking services provider contact details.

If you’ve booked directly with us on Ryanair.com, requested a refund due to a flight disruption and are entitled to one, you will receive it in your Ryanair Wallet within 24 hours. If you wish to withdraw the refund from your Ryanair Wallet back on to your original form of payment, this can be done in one click and will be refunded to your original form of payment within 5 working days.  

If you did not book directly with Ryanair but through an online travel agent (OTA), refunds may take longer, as we need to verify your details first. To verify your details, please:

Download, complete and submit the customer verification form here.

Ryanair will then process the refund directly to you.

Everyone who books with us on Ryanair.com has a myRyanair account. Ryanair ‘Wallet’ is in your myRyanair account. It is designed to make the refund process easier, clearer, and faster for all our customers.

You can use the balance to purchase new flights or withdraw the amount to your original form of payment in one click.  

If you have booked with an online travel agent (OTA), we probably have not received your personal contact or payment details, and we will need to verify your personal details to guarantee that we are paying your refund directly to you.  To verify your details, please

Download, complete and submit the customer verification form here.

Ryanair will then process the refund directly to you.

If you have requested a refund due to a flight disruption, you will receive an email from Ryanair within 24 hours confirming your request has been processed. You can check the status of your refund in your Ryanair Wallet.  

Please remember that to allow us to process your refund, you must request one using the link placed in the email you receive from our Customer Service team or through the My Bookings section on Ryanair.com.

We may offer refunds in occasional cases where you have suffered the death of someone on your booking or of an immediate family member who is not travelling with you, within your scheduled flight date, and this prevents you from travelling. An immediate family member is defined as your spouse, civil partner, parent, step-parent, guardian children, step-children, siblings, grandparents, grandchildren, brother/ sister, step-brother/step-sister, father/mother-in-law, brother/sister-in-law, or son/daughter-in-law. We may refund the total amount for everyone travelling on the booking. To apply for a refund click here and provide the below:

  • Your flight reservation number;
  • Your relationship with the deceased;
  • Documentary evidence (death cert or death notice);
  • Confirmation of the customers on the flight reservation who require a refund.

Refund requests for death on an immediate family member must be submitted before your date of travel.

 

 

 

 

 


Ryanair may refund your flight ticket if you become ‘seriously ill’ and are therefore unable to travel.  If you have a serious illness, you can apply for a refund here. Serious illness refunds are considered on a case-to-case basis at our discretion.  We don’t offer refunds for common ailments and illnesses (e.g., influenza, gastroenteritis, chicken pox, conjunctivitis) or for routine medical circumstances such as hospital appointments or pre-planned treatments.

If you believe your refund request was unfairly refused, you can take your complaint to the European Commission Online Dispute Resolution (ODR) service. Please click here for further details. 

No. Any extra charges at the airport apply in respect of extra services we provide to you in relation to your journey, e.g., checking you in, printing your boarding pass, carrying extra baggage, in line with Ryanair’s General Terms & Conditions of Carriage which you agree to at the time of booking. You may avoid these charges if you check in online, print or download your boarding pass before getting to the airport and adhere to the baggage allowances and size limits which you purchased at the time of booking your flight ticket.

If you think you have been unfairly charged, you can submit a complaint here.

You can find the contact details of our partners in their respective Terms & Conditions available on our website. Contact details for our Transfer and Parking Services partners are also available here.

We only refund back to the original form of payment. If your card has since expired, please contact us here.

If you cannot find the cancelled flight email, you can access your booking through My Bookings on your myRyanair account. 

You are only entitled to a Government Tax refund if you have paid such taxes at the time of your booking. If government taxes were included in your ticket price, they will be displayed to you in the price breakdown at the time you make your booking. Our higher ticket prices generally include government taxes, while our lower ticket prices do not. If your ticket price includes government taxes, they will be displayed in the price breakdown at the time you make your booking. You can apply for a refund of Government Tax within one month of the date of departure of your flight if you did not travel.

You can apply for a Government Tax refund here.