Check-In when booking made through a third party

If you are asked to verify your booking, it’s because we suspect your booking was made through a third party online travel agent (OTA). Many of these online travel agents attempt to complete the Ryanair check-in process for customers. However, in order to comply with public health, security and safety regulations, Ryanair needs to ensure that customers complete their check-in personally.

If you are asked to verify your booking, it’s because we suspect your booking was made through a third party online travel agent (OTA). Many of these online travel agents attempt to complete the Ryanair check-in process for customers. However, in order to comply with public health, security and safety regulations, Ryanair needs to ensure that customers complete their check-in personally.

We give you two options to verify your booking:

  • Online verification – This is the quickest option, as it uses facial recognition technology provided by our partner GetID. They will match a photo of your passport or National ID Card to a real-time photo of yourself, confirming your identity. Once verified, you will be asked to pay €0.35c, to cover the cost of our partner’s facial recognition technology. Then, you will be able to complete check-in personally in adherence to EU laws. To start online verification, click here.
  • Verification at the airport ticket desk – This option requires you to arrive at the airport at least 2 hours before scheduled departure and complete the check-in process with one of our ticket desk agents. The agent will confirm your identity and complete the check-in process with you in adherence to EU laws. This process is free, but please ensure you arrive at the airport at least 2 hours before departure.

Any named passenger on the booking can complete online verification.

To complete online verification, you will need:

  • Your passport or National Identity Card;
  • A device with a front facing camera;
  • Your Ryanair booking reference (6-digit code) provided at the time of booking.

Yes. Once you complete verification online or at the airport, you can manage your booking directly. This means that for your return flight, you must check in online on the Ryanair website or mobile app up to 2 hours before departure. If you do not check in for your return flight and arrive at the ticket desk, you will be charged the airport check-in fee. See our Table of Fees.

You can contact us here if you have queries regarding the verification process.